The Concierge Cancer Care covered program is ending on Dec. 31, 2024. To receive a virtual second opinion, you must submit your referral request by Oct. 18, 2024. CANCER. It's a word you never want to hear, yet almost all of us know someone who has been affected by the disease. In fact, nearly 40 percent of men and women in the U.S. will be diagnosed with cancer at some point during their lifetimes.¹ Should you or a loved one face this challenge, we're by your side every step of the way. Blue Cross and Blue Shield Service Benefit Plan members — including covered spouses and dependents — have Concierge Cancer Care as a covered program. This program helps you best navigate your cancer journey by offering specialized support and resources. We provide the expert advice, personalized care and peace of mind you deserve. We even cover travel and accommodation expenses for treatment.† All so you can focus on what matters most — your health and recovery. Download the Concierge Cancer Care brochure EXPERT GUIDANCE After a cancer diagnosis, you may not know what to do or which treatment plan will work best. We've collaborated with The Clinic by Cleveland Clinic to offer a Virtual Second Opinion that helps you get the right care. Through this simple and convenient program, cancer specialists review all your medical information to ensure you're on the best path.² The Cleveland Clinic expert physician will meet with you virtually to discuss their medical second opinion and answer your questions. A Nurse Care Manager will also work with you one-on-one and check in with you throughout your journey. PREMIER TREATMENT We'll match you with hospitals that specialize in the care you need through our partnership with Centers of Excellence (COE) across the country. Each COE partner was named a top cancer treatment facility by U.S. News and World Report.³ We'll connect you with the latest and most promising clinical trials and cutting-edge treatments that fit your specific condition. We'll have a registered nurse with the Care Management team from your Service Benefit Plan contact you to assist with your care. PEACE OF MIND Travel expenses and accommodations are covered for you and a companion when you travel to a COE for treatment.† And your care pre-authorizations are confirmed before you travel anywhere, too. Telehealth services offer convenient access to board-certified doctors anytime, anywhere. All you need is your phone of computer to connect. For more information, visit fepblue.org/telehealth. Want to enroll in Concierge Cancer Care? AS A COVERED PROGRAM FOR YOU: The Blue Cross and Blue Shield Service Benefit Plan Care Team will call you if your claims history tells us you could benefit from the program. Or, if you have a new cancer diagnosis, click here to submit a referral request to the Care Team. To receive a virtual second opinion, you must submit your referral request by Oct. 18, 2024. 1 cancer.gov/about-cancer/understanding/statistics 2 The course of action recommended by The Clinic by Cleveland Clinic specialist may not be covered under your Service Benefit Plan. Please check benefit coverage of the recommended care with Blue Cross and Blue Shield Federal Employee Program before beginning care. 3 U.S. News and World Report website: Best Hospitals for Cancer (August 2019): health.usnews.com † There is a $5,000 travel coverage limit. Per IRS rules, amounts paid to you through this program that are above what is tax deductible are included as taxable income on your W-2. You'll receive a report of taxable dollars paid. The Clinic by Cleveland Clinic is contracted with the Blue Cross and Blue Shield Service Benefit Plan to provide independent virtual second opinions to FEP active plan members in CO, GA, IN, KY, OH and NV. This is not intended to lead to a referral of care to this provider system. Rather, this information is to be used by the member and treating provider to explore all care options including care at any of our participating Centers of Excellence. Please note that benefit limitations may apply. The Blue Cross Blue Shield Association is an association of independent, locally operated Blue Cross and Blue Shield companies. The Blue Cross® and Blue Shield® words and symbols, Federal Employee Program®, MyBlue®, Blue365® and FEP® are all trademarks owned by Blue Cross Blue Shield Association.